Customs duty charges are now rolled into the final price at checkout, along with your shipping charges. All orders placed on the site will be dispatched via our trusted courier service DHL at competitive rates, calculated in your local currency.

IMPORTANT: International customers are responsible for their countries' duties and taxes. Before delivering your order, our carrier ‘DHL' will request payment for these charges. Prompt payment is crucial to avoid order return, with related expenses deducted from refunds. We value your understanding and cooperation in complying with your countries’ customs regulations. For enquiries, contact our customer support. Thank you for shopping with us, we strive to provide a seamless international shipping experience for all customers.

FRENCH CUSTOMERS: Our Paris store is closed for renovation and will re-open in 2024. While the store is closed, online orders to France will receive complimentary shipping - Customs duty is out of our control and will still be charged. Thank you for your continued support.

Standard delivery
We aim to deliver all in stock items in 1-3 days. However, during busy periods, delivery may take a little longer.
All orders placed on the site will be dispatched via our trusted courier service DHL.
Please be aware that any orders containing alterations can take up an additional 7 days to process. You will receive email notification once your order has been dispatched.

Out of stock items
All stock is sold subject to availability. If an item on your order is out of stock we will endeavour to contact you to let you know. You will be refunded for this item.

Further information
Order cut-off times are provided as guidelines only, and do not consider possible delays caused by payment authorization.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
All orders require a signature upon receipt.

If you have any questions please don’t hesitate to email enquiries@hilditchankey.co.uk