Terms & Conditions

The owner of this site is Hilditch & Key Limited, whose registered office is located at Hilditch & Key Ltd, Irene house, Five Arches Business Centre, Sidcup, Kent, DA14 5AE, United Kingdom ("Hilditch & Key"/"we"/"us"/"our"). Registration number 924034.

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are a completely accurate representation of the actual merchandise.

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

No contract for the sale of any product will subsist between you and Hilditch & Key until Hilditch & Key dispatches the product(s) ordered.

You agree that email can be used as a long-distance means of communication.

An automated email will be sent. This will serve as an order acknowledgement only and not an order confirmation.

You must check that the details on this confirmatory email are correct as soon as possible and you should print out and keep a copy of it.

To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.

You undertake that all details you provide Hilditch & Key for the purposes of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

We regret that we are unable to exchange or refund garments which have been worn or altered.

For the avoidance of doubt, Hilditch & Key do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Hilditch & Key's negligence or wilful default, or that of Hilditch & Key's employees, agents or subcontractors or (b) fraudulent misrepresentation.

Hilditch & Key does not accept liability for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price if the item(s) has been charged and not dispatched we will cancel and refund your order.

Hilditch & Key will do its best to correct errors and omissions as quickly as practicable after being notified of them.

To the fullest extent permitted by law, Hilditch & Key is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for particular purpose. In addition, Hilditch & Key does not represent or warrant that the information accessible via this site is accurate, complete or current.

The products sold on the site are provided for private domestic and consumer use only. Accordingly, Hilditch & Key does not accept liability for any indirect loss, consequential loss, loss of data, loss or damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from Hilditch & Key.

Redress Charge – for shirts that have been returned which have been unpacked and returned that are "no longer in their original sale condition", with or without all of its packaging, there will be a redress charge of £20.00 applied to each shirt returned.

We may change the Hilditch & Key website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.


Fields marked with an asterisk (*) are required.