Privacy Policy

Please read our Privacy Policy carefully. This policy applies when you visit our web site without purchasing any product, when you register with Hilditch & Key/Bates, and when you use or for purchasing products. This policy describes the personal information we collect about you, why we collect it and how we use it. Our policy also describes the choices you can make about how we collect and use your information.

Please take the time to read our terms and conditions if you have not already done so. These terms and conditions will be applicable to all purchases by you from Hilditch & Key/Bates.

Hilditch & Key Limited, trading as Hilditch & Key Registration number: 924034
Edward Bates (Jermyn Street) Limited, trading as Bates Registration number: 1465598

At Hilditch & Key/Bates we value our customers and respect their privacy. Customer information is collected in an effort to improve your shopping experience and to communicate with you about our products and services. We will not sell or rent your personal information to third parties.

Updates to the Hilditch & Key/Bates privacy policy may be made from time to time. We will update the revision date at the end of this policy on each occasion so that you can see whether updates have been made since you last visited.

When you visit, register or order products or services with or you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as e-mails, faxes or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

How does Hilditch & Key/Bates use my information?

Unless required to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent.

Does Hilditch & Key/Bates share my information with third parties?

We may contract with service providers only to maintain and manage our customer information. We do not authorise any of these service providers to make any other use of your information. In the unlikely event of a sale of some or all of our business, Hilditch & Key/Bates will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy. Hilditch & Key/Bates reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Hilditch & Key/Bates.

How do I change or delete my information?

You can change or delete certain personal information related to your use of our online sites (e.g.: name and contact information) at any time. To change or delete your personal information, please contact us by email on or write to us at Hilditch & Key/Bates, Arts House (2nd Floor), 13 Banks Lane, Bexleyheath, Kent, DA6 7BH, UK. Please note that any requests to update your personal information may take up to 14 days for your e-mail request and 2-4 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications from Hilditch & Key/Bates?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience, please let us know by email on or write to us at Hilditch & Key/Bates, Arts House (2nd Floor), 13 Banks Lane, Bexleyheath, Kent, DA6 7BH, UK. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honour your request. It may take up to 14 days to process your e-mail request, and 2-4 weeks to process your postal mail request, during which period you may continue to receive communications from Hilditch & Key/Bates. Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

What are cookies? How does Hilditch & Key/Bates use cookies on its site?

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site. Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites. You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user, which allows you to access your account information.

If you have any questions about our privacy policy, please contact Hilditch & Key/Bates:

Trading Address: Hilditch & Key/Bates, Arts House (2nd Floor), 13 Banks Lane, Bexleyheath, Kent, DA6 7BH, UK 
Telephone: +44 (0)207 930 2329

Effective 7th December, 2010

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Please note our international store pricing is VAT exclusive.